Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Due to the nature of our products, particularly beauty cosmetics, we cannot accept returns once the item has been opened. However, if you have received a damaged product, we kindly ask that you email within 14 days (from the day you have received the product) so we can inspect it. Please also be aware that photographic evidence is a requirement for our team upon shipping or delivering an order.

Certain types of items cannot be returned, custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get an exchange is to return the item you have (after confirmation from us via email or phone), and once the return is accepted, you can be issued out an exchange.

Change of Mind/Unused Products
To be eligible for a return, your item must be in the same condition that you received it, unused and i in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at pbeautyplug@gmail.com. Please note that returns cannot be processed without our consent, whether sent to a specific address or not, you will not be refunded if you fail to contact us first. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for more information at pbeautyplug@gmail.com

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pbeautyplug@gmail.com.